FAQ
Shop Online
I have placed an order when will it be dispatched?
All orders are dispatched within 1-3* business days from being placed.
*If your order is part of a promotion these time frames may not apply.
How do I order online?
Step One
Select the item(s) you wish to purchase and add to your bag, ensuring you have chosen the correct size and colour where relevant.
Step Two
Head to the checkout to pay safely and securely with the payment option of your choice.
Step Three
Et voila! We hope you love your new purchase.
Has my order been successful?
When an order has been placed successfully, a confirmation email will be sent to the email address used on the order.
If you have not received your order confirmation email, please check your email junk or spam folder.
If you are unable to locate the confirmation email in the junk or spam folder,please contact our Customer Care team at service@www.ozvapa.com.
Can I change my order?
Once an order has been placed online, we are unable to update your order details. This includes incorrect size/colour/quantity.
We apologise for any inconvenience caused.
Why was my order cancelled?
Whilst we endeavour to have product information on our website as up to date and accurate as possible, sometimes due to popularity and the speed with which a product is sold, we cannot always guarantee that an item will be available when trying to fulfil your online order.
If your order is cancelled an email will be sent to notify you of what portion of your order we were not able to fulfil.
Your account will be charged for the available items and any funds for the cancelled item/s will be refunded back to your account.
Delivery
How much will delivery cost?
Free standard shipping for all orders over € 30
€ 10 standard delivery for orders under € 30
How long will delivery take?
Standard delivery should take approximately 21-28* business days from dispatch for metropolitan areas. Please note that delivery to regional and interstate areas will differ.
*Please note that during sale periods, the dispatch and delivery times may differ to those outlined above.
My shipping address is incorrect on my order, how can I change this?
Once an order has been placed, no changes can be made.
We recommend contacting our Customer Care team who will help you get in touch with the shipping carrier to organise a redirect for you.
How will I know when my order is ready for collection?
You will receive an order confirmation email, followed by a ‘Ready for Collection’ email when your order is ready for pick up.
Account
How do I log into my account?
On desktop, you can log in to your online account at any time by selecting the person icon which is found in the top right-hand corner of your screen.
On mobile, you can log in to your online account at any time by selecting the menu drop down and then by selecting Account / Sign Up which is found near the bottom of your screen.
How do I update my account details?
To update your email address or other details, simply log into your customer account and go Overview or Addresses. You will be able to select and edit your account information as required.
How do I reset my password?
You can reset your password by clicking on your account login and selecting Forgot?.
You will then be sent an email with a link to create your new password.
Can I access my full sales history?
To request access to review your full purchase history please contact our Customer Care Team. They will be more than happy to assist.
Please note that before providing this information we need to have proof that the customer is the person who purchased the product. You will be asked to provide proof of identity.
Payment
What payment methods does www.ozvapa.com accept?
We accept Visa, Mastercard.
Is it safe to use my credit card online at www.ozvapa.com?
At www.ozvapa.com, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.